TLTH Home Intelligence · Builder relationship program
The home closes.
The relationship continues.
Turn the completed residence into an AI-enabled, verified and serviceable record that gives homeowners confidence and gives builders a useful, permissioned reason to stay connected.
Direct answer
What is TLTH Home Intelligence?
A planned premium handoff and homeowner-relationship program. Each residence can hold verified product, finish, housewares, care, warranty and service-path information. Homeowners can ask grounded questions, prepare a context-rich message and opt into useful builder touchpoints.
The commercial strategy
Enter through the kitchen. Become part of the homebuying experience.
The highest-value project opportunity is cabinetry and the other approved hard-product categories. When those categories are already committed—or the home sits at a different price point—the builder can still include a right-sized housewares and Home Intelligence program in the way the home is marketed, selected and handed over.
Win the broadest workable scope
Pursue cabinetry, countertops and other approved hard products when the project stage, price point and commercial structure support them.
Fit the program to the home
The builder selects an appropriate included collection or lets buyers choose among three controlled options and a premium custom path.
Deliver it with the home
The selected housewares package can be ordered online, coordinated to the residence and ready at turnover under the agreed project scope.
Keep the relationship useful
Home Intelligence records the installed products and selected housewares, supports care questions and creates permissioned reasons for the builder to stay connected.
Move-in kitchen collections
Simple enough for production. Personal enough to feel custom.
Each development can approve a controlled assortment and price point by community, model or residence type, then present it through an online selection experience. Exact products, pricing, substitutions, fulfillment and delivery timing are confirmed for the project before a collection is offered.
Residence
A complete everyday kitchen and tabletop foundation with coordinated glassware, plates, flatware and core preparation pieces.
Entertainer
An elevated collection with expanded glassware, serveware and hosting pieces for buyers who entertain regularly.
Signature
A higher-design collection with upgraded materials, more distinctive tabletop choices and a premium presentation at move-in.
Bespoke
A paid custom pathway for a designer-led assortment, special quantities, gifting, barware or other residence-specific requests.
A handoff buyers keep using
One home record. Useful long after closing.
The value is not another binder or generic homeowner app. It is a residence-specific operating record connected to the people and products that shaped the home.
Know the home
Appliances, cabinetry, countertops, paint, plumbing, lighting, housewares, manuals, care and replacement details stay organized by residence.
Ask the home
AI-assisted answers are grounded in verified residence records. Missing evidence is identified and routed rather than guessed.
Reach the right person
A homeowner can prepare a question with the residence, room, product and responsible service path already attached.
Return for a reason
Opt-in care briefings, product education, client gatherings and seasonal ownership moments keep the relationship useful.
The relationship path
Stay present without becoming noise.
The builder sees permissioned milestones, direct messages and community interest—not private household activity or document-reading behavior.
- 01
Activate at handoff
Organize the residence record, confirm its sources and give the homeowner a clear introduction before move-in.
- 02
Let the homeowner choose
The homeowner selects builder contact, service, education and community preferences. Private reading behavior stays private.
- 03
Create useful touchpoints
Schedule care check-ins, warranty milestones, product education and optional client gatherings around real ownership needs.
- 04
Route the next question
Connect the residence, installed item and responsible service path before a message reaches the builder or provider.
- 05
Close the loop
Record the demonstrated service state and request a review or referral only after the homeowner confirms a positive outcome.
What the builder gains
A better close. A longer relationship. A clearer next opportunity.
Cleaner handoff
Give buyers one usable destination for the home instead of a stack of disconnected files and contacts.
AI without an internal AI team
Give the builder a credible, residence-specific AI experience without asking its staff to design, govern and maintain the system alone.
Better service recovery
Route product and care questions with more context, then distinguish scheduled work from customer-confirmed resolution.
Relationship revenue
After a positive outcome, support reviews, referrals, housewares additions or replenishment, appliance service, upgrades and future-project conversations.
Direct answer
How is the program priced?
A builder can include the program with a qualifying whole-home TLTH package, a selected hard-product scope or a volume move-in collection. Activation and a defined first-year term can be packaged as a named homeowner benefit. Standalone programs use a per-residence activation plus an ongoing builder portfolio relationship fee—not per-seat pricing. The included products, stated value, term, renewal and pilot scope are defined in the project agreement.
Common questions
Start with a responsible pilot.
Clear answers early make the next project conversation more useful.
Is TLTH Home Intelligence already a finished software platform?Answer 01
No. The public interactive experience is a demonstration. A live pilot would be scoped around the builder’s actual residence records, consent model, service routing and systems before any production promise is made.
What information can each residence include?Answer 02
The agreed record can include appliances, cabinetry, countertops, paint, plumbing, lighting, housewares, manuals, care, warranties, replacement details, responsible providers and service history.
Can the builder see everything a homeowner does?Answer 03
No. The program is designed around homeowner control. Builders receive only the contact, milestone, service and community signals the homeowner has agreed to share—not private document-reading or household activity.
Does the program replace the builder’s warranty process?Answer 04
No. It can organize and route relevant information, but the builder, manufacturers, dealers, licensed trades and service providers retain their responsibilities under the applicable contracts and warranties.
Can it be packaged with a new home?Answer 05
Yes. The goal is to make the program part of the builder’s home-selling, buyer-selection and move-in experience. It can accompany a qualifying whole-home package, a selected hard-product scope or a volume housewares program. A project may include one collection, offer three controlled choices or provide a paid custom option online.